FAQ

What materials do you use in your jewelry?

We specialize in high-quality, anti-tarnish, waterproof stainless steel jewellery. Our designs are enhanced with stunning zircon and lab-grown stones, ensuring durability and style. We also plan to introduce sterling silver to our collection soon!
How do I care for my jewellery?

To keep your jewellery in the best condition, avoid exposure to harsh chemicals, perfumes. Clean your pieces with a soft cloth to maintain their shine and luster.
Is your jewellery suitable for daily wear?

Absolutely! Our jewellery is perfect for daily wear. Thanks to the anti-tarnish and waterproof properties, you can wear them confidently every day, whether you're at work, running errands, or enjoying leisure activities.
Is your jewellery budget-friendly?

Yes, we focus on offering high-quality jewellery that is both stylish and affordable. The designs are perfect for those looking for durable, pocket-friendly options without compromising on style.
Do you offer an exchange or return policy?

We have a 10-days return/exchange policy. To initiate the process, log in to your account (or create a new one using the same email ID used for the order), and you’ll find the Return/Exchange option available. We will arrange for the pickup from your doorstep once the request is made. In case of Exchange, once we receive the returned product, we’ll ship the replacement within 5-7 working days. We also provide a 30-days warranty on our products. If your item becomes damaged within this period, you can raise an exchange request, and we will assist you in replacing the damaged product with either the same product or any other item of your choice within same price range If there are any issues with your purchase, please reach out to us, and we’ll be happy to assist with returns or exchanges.
Do you ship internationally?

We are currently operating within the United Kingdom but are excited to announce that we will soon be expanding to other countries! If you'd like to see our products available in your region, we’d love to hear from you. Simply fill out the form in the "Forms" in the Contact section and let us know where you're located. Your feedback helps us plan our next steps, and we can’t wait to bring our collections to more customers worldwide!
How can I contact customer service?

You can reach our customer service team via email at velvetandgems@gmail.com, by phone at +447901684114, or through chat. You can also fill the "Form" under Contact section during our business hours. We aim to respond to all inquiries within 24-48 hours.